Shipping policy

SHIPPING POLICY

PROCESSING AND DELIVERY TIMES

Orders are prepared and shipped from our warehouse in China, with a tracking number sent as soon as the parcel leaves. The times below are the same for every country we deliver to.

Processing time: 3 days (Monday to Friday).

Transit time (all destinations): 6 to 10 days (Monday to Friday).

Total delivery time (all destinations): 9 to 13 days (Monday to Friday).

If you would like to check delivery availability in your region, you can contact us at CONTACT@FREEDCONN-STORE.COM.

Orders placed Monday to Friday before 5pm, Paris time, enter preparation the same day.

Orders placed after Friday 5pm, Paris time enter preparation starting the following Monday.

As soon as your order ships, you will receive a confirmation email with tracking information. You can also track your order via our site using your tracking number.

SHIPPING COSTS

Free delivery, with no minimum order value.

Destinations: France and 26 other European countries.

Carrier: tracked international transport, then final delivery by your country's national carrier (the national postal service, DPD or GLS).

CHANGE OF DELIVERY ADDRESS

Once an order is in transit, we are no longer able to change the destination address. If an address change is needed, please contact us within 24 hours of your order at CONTACT@FREEDCONN-STORE.COM.

CANCELLATION POLICY AND ADDRESS ERRORS

Cancellations are possible as long as the order has not yet been prepared for shipment. We recommend making your request within 24 hours of purchase. Once the item has shipped, please refer to our return policy for any refund request.

We encourage you to carefully check your address before finalizing your order. Any address correction will only be possible if the order is still being processed.

Rassine Agency LLC cannot be held responsible for orders returned due to incorrect information provided by the customer.

PACKAGES DAMAGED IN TRANSIT

If your package arrives visibly damaged, we recommend refusing delivery and immediately informing our customer service.

If the package was delivered in your absence, please contact us at CONTACT@FREEDCONN-STORE.COM with photos of the product and its packaging attached.

CONTACT

Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (Rassine Agency LLC). Customer service and returns: 3 rue Antoine de Lavoisier, 44600 Saint-Nazaire, France

Business address in France: 21 rue de l’Île de France, 44600 Saint-Nazaire, France (this is not a return address).

Email: CONTACT@FREEDCONN-STORE.COM

Phone number: +33756808726

Customer service: available Monday to Friday from 8am to 5pm, Paris time.

Date of last update of the page: 06/11/2026