Returns and refunds

RETURN AND REFUND POLICY

GENERAL RETURN CONDITIONS

We offer the option to return items within 14 days of receipt. After this period, no refund or exchange can be processed.

We accept returns of new items within this 14-day period.

We accept exchanges of new items within this 14-day period.

RETURN PROCESSING FEES

There is no restocking fee.

HOW DO I RETURN AN ITEM?

Contact our customer service at CONTACT@FREEDCONN-STORE.COM to start your return request.

You can use the withdrawal form available on our site.

Once approved, send the item back to the following address

Return address: 3 rue antoine de lavoisier, 44600 Saint-Nazaire, FRANCE.

RETURN SHIPPING COSTS AND RESPONSIBILITY

Return shipping costs are the customer's responsibility.

Shipping the return package is your responsibility; we cannot guarantee its receipt by our team.

If the value of the returned product exceeds €99.99, we recommend shipping with a tracking number and/or package insurance.

ITEMS NOT ELIGIBLE FOR RETURN

The following items cannot be returned

Gift cards

Products that have been visibly damaged or used

REFUNDS AND EXCHANGES — CONDITIONS FOR ACCEPTING A REFUND OR EXCHANGE

Any return request made more than 14 days after receipt of the order will not be accepted.

If defects or damage are found on the returned item without proof provided in advance (photos or videos), the refund or exchange request will be automatically cancelled.

The item must be returned in its original packaging. Any return containing damaged items will neither be exchanged nor refunded.

The printed order confirmation email must be included in the package. Without this document, the return cannot be processed and will be considered lost.

Size errors made when ordering do not entitle the customer to a refund or exchange. We invite customers to carefully check the size guide before completing their purchase.

REFUND PROCESSING

Once the returned item has been received and inspected, we will send an email to confirm receipt and approve or reject the refund.

If the refund is approved, it will be issued via the original payment method within 7 business days (may vary by bank).

LATE OR MISSING REFUNDS

If you have not received your refund within the stated timeframe:

Check your bank statement.

Contact your card issuer.

Contact your bank.

If the issue persists, contact our customer service at: CONTACT@FREEDCONN-STORE.COM.

EXCHANGES

Only items that are defective or damaged during delivery can be replaced.

To prove that the damage was not caused after receipt, we require a photo of the product in its original packaging at the time of unboxing, with the label and delivery information visible.

If an exchange is needed, please contact us at CONTACT@FREEDCONN-STORE.COM.

Date of last update of the page: 14/02/2025