Returns and refunds

RETURN AND REFUND POLICY

RIGHT OF WITHDRAWAL: 14 DAYS

You have 14 days from receipt of your order to change your mind, without giving any reason. After that period, the order can no longer be returned for convenience; the two-year legal guarantee of conformity still applies.

The item may have been unpacked and tried, as you would have done in a shop. It must come back to us complete, with its accessories and original packaging. If the item has been used beyond what is necessary to try it, a proportional reduction may be deducted from the refund.

No restocking fee is charged.

HOW TO RETURN AN ITEM

1. Write to us at CONTACT@FREEDCONN-STORE.COM with your order number and the item concerned, or send us the withdrawal form below. We confirm the procedure within 48 hours (Monday to Friday).

2. Send the item back to the following address: 3 rue Antoine de Lavoisier, 44600 Saint-Nazaire, FRANCE.

3. Put your order number in the parcel (a simple note is enough) so we can identify it quickly.

RETURN COSTS AND RESPONSIBILITY

Return shipping costs are at your expense. The parcel travels under your responsibility until it reaches our team: we recommend a tracked service, insured above €100.

ITEMS NOT ELIGIBLE FOR RETURN

Gift cards.

REFUND

Once the item has been received and checked, we send you a confirmation email. The refund is made to the payment method used for the order, within 7 days (Monday to Friday) of receiving the return and in any case within 14 days of receiving the goods or proof that they have been sent, as required by law. How quickly it appears on your account then depends on your bank.

LATE OR MISSING REFUNDS

If you cannot see the refund after that period, first check your statement, then contact your bank or card issuer. If the problem persists, write to us at CONTACT@FREEDCONN-STORE.COM.

FAULTY OR DAMAGED ITEM

If the item is faulty out of the box or arrives damaged, write to us within 48 hours with photos of the product and its packaging: we arrange an exchange or a refund, with return costs covered by us. The two-year legal guarantee of conformity then covers any failure not caused by misuse.

MODEL WITHDRAWAL FORM

To Rassine Agency LLC, 3 rue Antoine de Lavoisier, 44600 Saint-Nazaire, FRANCE, CONTACT@FREEDCONN-STORE.COM:

I hereby give notice that I withdraw from my contract of sale of the following goods.

Order number: …

Ordered on: … / received on: …

Name and address of consumer: …

Date: …

Page last updated: 06/11/2026