European customer service
Contact us
A question about a model, an order on its way, a pairing problem: we answer Monday to Friday, within 48 hours, from Saint-Nazaire.
- 48 hrs response time
- 8am – 5pm Monday to Friday
- France customer service and after-sales
A question about a model, an order in progress, a pairing issue: write to us. We reply Monday to Friday, within 48 hours.
For an immediate answer, most questions come up often and are already covered below: helmet compatibility, real range, connecting to another brand's intercom, delivery times and return conditions.
How to reach us
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contact@freedconn-store.com
Answer within 48 hours (Monday to Friday)
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+33 7 56 80 87 26
Monday to Friday, 8am to 5pm, Paris time
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14-day returns
Fault or defect: handled in Europe Answer within 48 hours (Monday to Friday)
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Track an order
The tracking number is emailed as soon as the parcel ships
Write to us
Before you write
The five questions we get most
Will it fit my helmet?
In almost every case, yes. The module clips onto the shell with the adhesive plate or the clamp supplied, and the speakers sit in the ear pockets of full-face, modular and open-face helmets. Fitting takes about fifteen minutes and calls for no drilling and no glueing of the shell.
Can I talk to a friend running a Sena or a Cardo?
Yes, over universal Bluetooth: your intercom pairs with theirs the way it would pair with a phone. Mesh, on the other hand, belongs to each brand, so a mixed group falls back to a standard Bluetooth link, with its range and its limits.
What is the real range, not the one on the spec sheet?
The 1000 m quoted are measured in clear line of sight, with nothing in the way. On open road, expect 300 to 600 m between two bikes, and far less in town or under trees. That holds for every brand, ours included.
How long will delivery take?
Orders are prepared within 3 days (Monday to Friday), then carried in 6 to 10 days (Monday to Friday) depending on the destination, so 9 to 13 days (Monday to Friday) in all. Delivery is free, in France and across the European Union, with no minimum order.
Can I send it back if it does not suit me?
Yes, within 14 days, with no restocking fee and no reason to give. Return postage is yours to cover. After-sales support is handled in Europe.
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Fits every helmet
Full-face, modular or open-face
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14-day returns
Independent reseller, European support
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14-day returns
No restocking fee
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Free delivery, 27 countries
No minimum order